Showing posts with label service department. Show all posts
Showing posts with label service department. Show all posts

Thursday, November 21, 2013

What is the Lifetime Buyer Protection Plan?

There are a lot of dealerships offering gimmicks for new owners these days.  Many of them claim there is $XXX.XX amount of value built into it for YOU the customer, but it's not really that simple.  Sometimes you have to do any work suggested, at that dealership and that dealership only.  It seems like a great idea to start, but it limits you as to your choices with what to do with YOUR car.  

We don't limit you with how you'd like to maintain your own vehicle.  We offer our Lifetime Buyer Protection Plan, at a fully disclosed price up front, and allow you to make the choice if you'd like to add it or not.  Here is an image of how it is of value to you, see below for more explanation.

Click here and follow to our website to explore more!

ALL of this is included with the program, but let's break down some of the main items here!

Lifetime $35 credits: 
You get 1 every 3 months, and it isn't just for oil changes.  If you change your own oil, you can use it towards oil and filters.  If you need tires, use it towards that.  If you want to put a spoiler on your car, it's good for accessories.  You can't pile them up, it must be used somehow, but it allows you to be flexible with how you would like to use it.  Lets say you keep your car for 5 years, with JUST this part, that value is $35 x 4 times a year x 5 years = $700.   SEVEN HUNDRED DOLLARS!  That pays for itself right there.  

Free Check Engine Light Diagnosis:

Right here, once you are out of warranty, can get expensive even before you find out what's wrong with your car.  Most if not all shops and dealers will charge a minimum diagnostic fee, that can even be upwards of $90 as they bill you for 1 hour of labor.  We will check what problem you have, and relay that to you at no charge, so if there is a major issue, you don't waste money before the first wrench is turned.

Towing Discount:
If your vehicle for some reason becomes disabled, and you don't have factory roadside assistance, you can be in quite the predicament.  Don't get stuck on the side of the road without a plan.  With this included in your vehicle, you can get a tow to ANY Fitz Mall location for FREE.  This is up to $100 worth of the tow.  We have locations in Chambersburg, PA, Frederick, Gaithersburg, Annapolis, Germantown, Lexington Park, Rockville, North Bethesda, Wheaton, MD, and Clearwater, FL.  

Cooling System, Electrical System, AC / Heating, and Preventative maintenance inspections and tests:
All of these have a built in value, as the more you check on them, the less you are surprised by any problems.   Mainly, the more you do for preventative maintenance, the less you have that can take you by surprise.  Let's just say you replace your water pump and timing belt on a car that recommends it at 100,000 miles.  You may spend some money here, but you can also use your voucher to defer some of it.  The biggest advantage to checking these things, is that if it were to fail before you replace it, it could cost well into the thousands and thousands to replace the engine.  We go over all these things and make sure they are performing at full capability.  If we notice a belt worn, a hose starting to dry rot, or the AC system not performing to capacity, we will let you know immediately, so you can make a decision to take corrective action before anything big happens.  These checks take time, many dealers will charge you for this each time you come in.  We provide it free with the Lifetime Buyer Protection Plan.  (yes you do pay for it up front with the cost, but the VALUE exceeds that cost with just 1 feature!)  

 Check out the website for even more details, but hopefully this will give you a little insight as to how we like to do business.  Honest, open, transparent, and always presented to you so that you may make an informed decision based on what you want.  


Friday, August 24, 2012

Are your keys too heavy?

Here is a maintenance tip to help prevent an unnecessary trip to the Service Department 

heavy key chain
Look Familiar?!

Everyday we see key chains loaded up with everything from the obvious handful of keys, to knives, pictures frames, flashlights, bottle-openers, knick-knacks and everything in between. Although key chains are a great way to organize all the little things you need in day-to-day life,  adding too much to yours could damage your ignition and prevent you from starting your car. 
How much is too much? Probably less than you might think.  3 Lbs is often the weight limit that ignitions are designed to bear without undue wear.
Why is weight bad for your ignition? The extra weight will put additional stress on the tumblers, particularly as the car bounces and shakes down the road, causing them to wear irregularly and prematurely fail. A worn tumbler does not engage the locking mechanism properly, meaning your key will no longer be able to turn the lock.
To extend the life of your ignition system, drive with only the ignition key hanging off of your switch.
Take apart key ring
You should separate your car key(s) from the remaining clump, leaving just the car key and key fob to place as little load as possible on the ignition. A key ring like the one above, makes this simple.
Your car will thank you for following this advice (as well as your nerves and checkbook).
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